Tuesday, November 11, 2008

blessings, part 2

Mason has been on a mission lately to visit our local Army/Navy surplus store. Personally, I had no idea where our local Army/Navy surplus store might be; I have no real burning need for canteens or camo gear. But my son, of the military-themed party/everyday life, does have real burning needs for all things war-related, so he went online and found Andy and Bax in Portland.

Saturday, he called them to inquire about their stock of helmets. The man who answered the phone patiently explained the various types available, their prices and accessories. He invited Mason to come down and take a look around.

After today's blissful morning (admittedly inspired by my bribe of "Be nice to your sister, clean your room, generally do whatever I ask without sulking and/or complaining and I will take you to Army dude nirvana"), we headed down to Andy and Bax.

I'm going to keep linking to this store because they were so repeatedly kind to my boy, I want everyone to visit them for all outdoor adventure needs. These guys were not only helpful on the phone, they also directed Mason to what he was looking for when we arrived. They gently waited while he counted out his saved-precisely-for-this-occasion allowance monies. And, when he came up 60 cents short of the cost of a long-sought dummy grenade, the clerk suddenly remembered to apply a discount. I don't know who was more pleased with the transaction - the boy with Mission Accomplished or the mom with renewed faith in the generosity of strangers.

That kind of customer service is hard to find these days. I would never have thought twice about a store like Andy and Bax, being the strictly indoor adventure kind of girl, but you can bet I'll remember it anytime someone needs a pup tent, or a gas mask, or maybe just wool gloves.

8 comments:

CamiKaos said...

I've got one of those grenades... it's one of the first gifts Mike ever gave me.

jerseygirl89 said...

I love stories - and stores - like that.

The Girl Next Door said...

Sort of restores your faith in humanity, no?!

marathon mom said...

I would totally rock the A&B if I was on the East Coast with all these hot bloggers that have martini's at 4. Kudos to you guys if you got the day off, we aren't that evolved in the south.

brandy101 said...

Your story of the kind clerk and the discount reminds me of those touching commercials by Liberty Mutual called *responsibility* where someone sees a good deed done, and then passes that notion on...

Shana said...

You should have eaten next door at Nikolas' while you were there. It is one of THE BEST places to eat on the east side.

Elizabeth Bonds said...

So much of my work experience is in sales management, so I really love stories about good customer service. This story was so much more than that, though. I loved how you said, "I don't know who was more pleased with the transaction - the boy with Mission Accomplished or the mom with renewed faith in the generosity of strangers." That's sweet.

Thanks for commenting on my WW also.

Jenn @ Juggling Life said...

Army/Navy surplus stores are to boys what Nordstrom is to girls. It's nice to see good service get rewarded--if I'm ever in Portland and need camo gear . . .!

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